Frequently Asked Questions (FAQ)
What Countries Do You Ship To?
We ship to most countries. You should, however, make yourself familiar with your specific country’s laws and regulations in order to avoid disappointment.
How Can I Track My Order’S Progress?
You will receive an email with tracking details when your order has been processed and shipped.
Can I Modify Or Cancel My Order?
Yes, please send an e-mail to sales@amarelmedicalinc.net or contact us on chat within 1-2 hours of placing your order if you wish to modify or cancel your order. Your order can only be modified or canceled if it hasn’t been shipped yet. Our support team will assist you in modifying or canceling your order and issuing a refund where necessary.
How can I stay updated with discount coupon codes?
Sign up for our newsletter to stay up to date with our products and gain access to discount coupon codes.
What payment methods do you accept?
We currently have a few payment options available for customer's privacy.
What currency are prices denominated in?
All prices on our website are shown in USD.
My purchase has been declined and I know my payment is good. What am I doing wrong?
Please make sure that the crypto address you have entered matches with what of your invoice on record. If you continue to have difficulty, please contact us at sales@amarelmedicalinc.net we will be glad to help you out.
I placed an order and have not received an email confirmation.
Please check your spam folder. Our emails will occasionally go to your spam folder because they are automatically sent. If you cannot locate the confirmation, please send us an email and we will get back to you as soon as possible.
How long does it take for my order to be delivered?
Once your order is placed and processed, it will ship within 24-48 hours excluding weekends and holidays. If a product is out of stock causing a delay, we will notify you by email when to expect your order to ship. International shipping varies. Please note that once your order has shipped from our facility, we have no control over any type of delays, so we are unable to guarantee the exact time of arrival. Tracking info can take a couple of days to update.
Do you offer FREE SHIPPING?
Yes, we offer free shipping on orders over $500
I did not receive my package, but according to tracking it has been delivered.
There are a few possibilities if the tracking says delivered but you have not received the package.
It’s possible the package was received by someone else. Check if your neighbor, a front desk, receptionist, mailroom, doorman or colleague received the package. Couriers also sometimes drop off packages at the wrong address, street or mailbox. We also recommend reaching out to your post office to find out if they have any information.
We recommend waiting a couple of days for the package to turn up, usually, a neighbor or colleague has it. If it never turns up, please get in touch with us so that we can investigate from our side and help you out.
My package is held at customs, does that mean my package has been confiscated?
Customs need time to do their work, it can take a couple of days up to a couple of weeks for customs to complete the process, which is outside of our control. If the package wasn’t cleared at customs, you would receive a letter. We provide a delivery guarantee, so not to worry. If your package gets confiscated, you can request either a refund or for your package to be reshipped free of charge.
What happens if my package is confiscated by customs?
We provide a delivery guarantee, if your package gets confiscated, you can request a refund or for your package to be reshipped free of charge.
Can I get a refund if my product was damaged during shipment?
Yes. Kindly reach out to us with photographic evidence so that we can offer a refund or reship your product.
Do I need to sign for my package?
Most deliveries do not require a signature, however, this is dependent on the shipping carrier and shipping method.
What courier service do you offer?
We currently use USPS, UPS, and FedEx.
Do you ship to P.O. boxes?
Yes, we do ship to P.O. boxes.
Can you ship overnight?
Yes we can, specify during checkout
Do you have a refund and return policy?
We handle refunds and returns on a case-by-case basis, please contact us at sales@amarelmedicalinc.net or contact us via chat so that we can assist you.
I didn’t receive an order confirmation e-mail; did you get my order?
You can reach out to us at sales@amarelmedicalinc.net or on chat to confirm if your order has been received.
Can I modify or cancel my order?
Yes, please send an e-mail to sales@amarelmedicalinc.net or contact us on chat within 1-2 hours of placing your order if you wish to modify or cancel your order. Your order can only be modified or canceled if it hasn’t been shipped yet. Our support team will assist you in modifying or canceling your order and issuing a refund where necessary.
How can I track my order’s progress?
You will receive an email with tracking details when your order has been processed and shipped.
The package I received wasn’t my correct order.
Please contact us immediately at sales@amarelmedicalinc.net or via chat. Once your claim is verified, we will ship the correct item(s).
I placed an order and have not received an email confirmation.
Please check your spam folder. Our emails will occasionally go to your spam folder because they are automatically sent. If you cannot locate the confirmation, please send us an email and we will get back to you as soon as possible.
How can I stay updated with discount coupon codes?
Sign up for our newsletter to stay up to date with our products and gain access to discount coupon codes.
Do I need to sign for my package?
Most deliveries do not require a signature, however, this is dependent on the shipping carrier and shipping method.
How are your products verified?
All our products undergo blind and independent 3rd party testing by one of the most capable and reputable test centers in the United States.
Unlike most other research chemical suppliers, we test all our products for the right chemical structure, purity and concentration of the active ingredients that go into our solutions.
Full documentation for each product and batch is available including IR, GC-MS, LC-MS and HLPC.
Yes, that’s right, we provide FULL raw 3rd party test data, not just a COA!
Do you have third party lab reports for all your products?
Yes, you can download the test report of all products on the relevant product page. We also batch code all our solutions and powders so you can look at the specific test report that belongs to your product.
Are the products sold here manufactured for human use?
Absolutely not. Everything sold by Amarel is strictly intended for laboratory research. Please familiarize yourself with our Terms and Conditions.
Will changes in temperature, sunlight or freezing compromise the integrity of my product?
Temporary temperature changes will not affect the integrity of our products. Your products should be stored at room temperature, preferably out of direct sunlight.
How should I store my product?
Your product should be stored at room temperature, preferably not in direct sunlight.
What is the shelf life of my product?
We guarantee 24 months after MFG.
Stealth Delivery
Our products are shipped in sealed mylar foil bags to protect the material until use. As for stealth, we do ship our blotters in vacuumed sealed mylar bags. As for other forms, such as pellets and powders we do ship them in Ziplock bags. All products are correctly labelled, but there is no reference to the chemical name or Amarel Medical on the outer packaging. We have excellent stealth but for specifics please email us at sales@amarelmedicalinc.net.