Exchange and Return

It may occasionally happen that you want to return a product because it may not meet your expectations. Whatever the reason, you have the right to return your order up to 14 days after receipt without giving any reason. As soon as you meet our return conditions, you will be refunded the full order amount including shipping costs within 14 days. Only the costs for return shipments are for your own account.

We try to describe our products as accurately as possible with text and images so that you can order the right products. However, some materials may show slight variations. Please note that the color of the displayed product is also affected by your monitor settings.

It is good to report that sealed products with a limited shelf life (hygiene, custom products, etc.) that have been opened cannot be returned. You can always contact us for questions about our products. See below if you are eligible for a return shipment:

Unfortunately, it is not possible to exchange the ordered products. You can complete the order according to our right of withdrawal return and re-order the products yourself in our webshop. View our return conditions below.

We will do our best to process returns within 14 days. Return shipments must meet the following conditions. Do they not meet the conditions below? Then it will be refused and we are inclined to send it back to the buyer. The costs of this are for your own account.


Conditions of your return shipment

Make sure that the products are unused, sealed, in the original box, properly packaged and returned to us within 14 working days.
Make sure that no damage occurs to the original packaging and that the original packaging is sealed, provided that it concerns products with a limited shelf life (hygiene, customized products, etc.).
If the product or packaging arrives damaged, we are inclined to depreciate it. Therefore, treat our products with care.
Since we do not have a pick-up location, it is not possible to return returns yourself.
Contact us via email for registration so that we can easily process your return. Unregistered returns will not be processed and will be returned. The costs of this are again for your own account. Register quickly and easily below!

Register a return using the form below:

Note: the costs of return shipments are for your own account (unless otherwise agreed with our customer service)

Have you changed your mind and would you like to cancel the order? Then that is possible, provided that the order has not been processed in our warehouse. Only then are you eligible for free cancellation of your order. Please contact us as soon as possible so that we can cancel your order in time.

Did you accidentally receive the wrong order? First of all we would like to apologize for this! If this happens to you, please contact us as soon as possible so that we can still send the correct order.

Tip:: Always check whether you have entered the correct information during the ordering process.

It can sometimes happen that a product breaks down during transport. That is why it is important to always check your order carefully as soon as it has been delivered. If your product has arrived defective, we advise you to take a clear photo of it and immediately call our customer service so that we can help you further. 

Note: Damage during transport must be reported to us within 1 working day after receipt. 

We think it is important to provide you with more information about the chemicals, since these chemicals contain chemical substances. Below you will find hazard statements (H) and precautionary statements (P) according to ''Globally Harmonized System of Classification and Labeling of Chemicals (GHS). Amarel Medical's chemicals are only suitable as a research agent for research purposes and are not intended for personal consumption or household use. We therefore advise you to keep the chemical out of the reach of children, to store it in a dry environment (preferably at room temperature) and to contact our Terms and Conditions and read the safety instructions below. The H- and P-phrases below are taken from the website called: EU-Canada Customs Cooperation.

H200 Unstable explosive.
H201 Explosive substance: mass explosion hazard.
H202 Explosive substance: serious projection hazard.
H203 Explosive: Fire, blast or projection hazard.
H204 Fire or projection hazard.
H205 May mass explode in a fire.
H220 Extremely flammable gas.
H221 Flammable gas.
H222 Extremely flammable aerosol.
H223 Flammable aerosol.
H224 Extremely flammable liquid and vapour.
H225 Highly flammable liquid and vapour.
H226 Flammable liquid and vapour.
H228 Flammable solid.
H240 Explosion hazard if heated.
H241 Heating may cause a fire or explosion.
H242 Heating may cause a fire.
H250 Catches fire spontaneously when exposed to air.
H251 Self-heating: May catch fire.
H252 Self-heating in large quantities: May catch fire.
H260 Contact with water liberates flammable gases which may ignite spontaneously.
H261 In contact with water liberates flammable gases.
H270 May cause or intensify fire: oxidizing.
H271 May cause fire or explosion: strong oxidiser.
H272 May intensify fire: oxidizing.
H280 Contains gas under pressure: may explode if heated.
H281 Contains refrigerated gas: May cause cryogenic burns or injury.
H290 May be corrosive to metals.
H300 Fatal if swallowed.
H301 Toxic if swallowed.
H302 Harmful if swallowed.
H304 May be fatal if swallowed and enters airways.
H310 Fatal in contact with skin.
H311 Toxic in contact with skin.
H312 Harmful in contact with skin.
H314 Causes severe skin burns and eye damage.
H315 Causes skin irritation.
H317 May cause an allergic skin reaction.
H318 Causes serious eye damage.
H319 Causes serious eye irritation.
H330 Fatal if inhaled.
H331 Toxic if inhaled.
H332 Harmful if inhaled.
H334 May cause allergy or asthma symptoms or breathing difficulties if inhaled.
H335 May cause respiratory irritation.
H336 May cause drowsiness or dizziness.
H340 May cause genetic defects ''state route of exposure if it is conclusively proven that no other routes of exposure cause the hazard''.
H341 Suspected of causing genetic defects ''state route of exposure if it is conclusively proven that no other routes of exposure cause the hazard''.
H350 May cause cancer ''state route of exposure if it is conclusively proven that no other routes of exposure cause the hazard''
H351 Suspected of causing cancer ''state route of exposure if it is conclusively proven that no other routes of exposure cause the hazard''.
H360 May damage fertility or the unborn child ''state specific effect if known'' ''state route of exposure if it is conclusively proven that no other routes of exposure cause the hazard''.
H361 Suspected of damaging fertility or the unborn child ''state specific effect if known'' ''state route of exposure if it is conclusively proven that no other routes of exposure cause the hazard''.
H362 May cause harm to breastfed babies.
H370 Causes damage to organs ''state all organs affected if known'' ''state route of exposure if it is conclusively proven that no other routes of exposure cause the hazard''.
H371 May cause damage to organs ''or state all organs affected if known'' ''state route of exposure if it is conclusively proven that no other routes of exposure cause the hazard''.
H372 Causes damage to organs ''or all organs affected, state if known'' in case of prolonged or repeated exposure ''state route of exposure if it is conclusively proven that no other routes of exposure cause the hazard''.
H373 May cause damage to organs ''or state all organs affected if known'' through prolonged or repeated exposure ''state route of exposure if it is conclusively proven that no other routes of exposure cause the hazard''.
H400 Very toxic to aquatic life.
H410 Very toxic to aquatic life with long lasting effects.
H411 Toxic to aquatic life with long lasting effects.
H412 Harmful to aquatic life with long lasting effects.
H413 May cause long lasting harmful effects to aquatic life.

Material properties

EUH 001 Explosive when dry.
EUH 014 Reacts violently with water.
EUH 018 In use, may form flammable/explosive vapour-air mixture.
EUH 019 May form explosive peroxides.
EUH 044 Risk of explosion if heated in confined condition.

Health properties

EUH 029 Contact with water liberates toxic gas.
EUH 031 Contact with acids liberates toxic gas.
EUH 032 Contact with acids liberates very toxic gas.
EUH 066 Repeated exposure may cause skin dryness or cracking.
EUH 070 Toxic in contact with eyes.
EUH 071 Corrosive to the respiratory tract.

Environmental properties

Below are some additional label elements and information about certain substances and mixtures:

EUH 201
EUH 201A Contains lead. Not to be used on objects that children can bite or suck on. NB! Contains lead.
EUH 202 Cyanoacrylate. Dangerous. Adheres to skin and eyelids in seconds. Keep out of reach of children.
EUH 203 Contains hexavalent chromium. May cause an allergic reaction.
EUH 204 Contains isocyanates. May cause an allergic reaction.
EUH 205 Contains epoxy compounds. May cause an allergic reaction.
EUH 206 Attention! Do not use in combination with other products. Dangerous gases (chlorine) may be released.
EUH 207 Attention! Contains cadmium. Hazardous vapors develop during use. See manufacturer's instructions. Observe the safety regulations.
EUH 208 Contains . May cause an allergic reaction.
EUH 209
EUH 209A Can become highly flammable in use.
May become flammable in use.
EUH 210 Safety data sheet available on request.
EUH 401 Follow the instructions for use to avoid danger to human health and the environment.

Precautions P-phrases:

P101 If medical advice is needed, have product container or label at hand.
P102 Keep out of reach of children.
P103 Read label before use.
P201 Obtain special instructions before use.
P202 Do not handle until all safety precautions have been read and understood.
P210 Keep away from heat, hot surfaces, sparks, open flames and other ignition sources. Do not smoke.
P211 Do not spray on an open flame or other ignition source.
P220 Keep away from clothing and other flammable materials.
P222 Avoid contact with air.
P223 Avoid contact with water.
P230 Keep moist with.
P231 Handle and store contents under inert gas.
P232 Protect from moisture.
P233 Keep container tightly closed.
P234 Keep only in original container.
P235 Keep cool.
P240 Ground storage and receiving container.
P241 Use explosion-proof [electrical/ventilating/lighting] equipment.
P242 Use non-sparking tools.
P243 Take precautions to prevent static electricity discharges.
P244 Keep valves and fittings free from oil and grease.
P250 Grinding/shock/friction/avoid.
P251 Do not pierce or burn, even after use.
P260 Do not breathe dust/fume/gas/mist/vapours/spray.
P261 Avoid breathing dust/fume/gas/mist/vapours/spray.
P262 Avoid contact with eyes, skin, or clothing.
P263 Avoid contact if pregnant or nursing.
P264 Wash thoroughly after handling.
P270 Do not eat, drink or smoke when using this product.
P271 Use only outdoors or in a well-ventilated area.
P272 Contaminated work clothing should not be allowed to leave the work area.
P273 Avoid release to the environment.
P280 Wear protective gloves/protective clothing/eye protection/face protection.
P282 Wear cold insulating gloves and either face shield or eye protection.
P283 Wear flame resistant or flame retardant clothing.
P284 [In case of insufficient ventilation] wear respiratory protection.
P231 + P232 Handle and store contents under inert gas. Protect against moisture.
P301 IF SWALLOWED.
P302 IF ON SKIN.
P303 IF ON SKIN (or hair).
P304 IF INHALED.
P305 IF IN EYES.
P306 AFTER SPILL ON CLOTHING.
P308 AFTER (possible) exposure.
P310 Immediately call a POISON CENTER/doctor/….
P311 Call a POISON CENTER/doctor/….
P312 Call a POISON CENTER/doctor/… if you feel unwell.
P313 Get medical advice/attention.
P314 Get medical advice/attention if you feel unwell.
P315 Get immediate medical attention.
P320 Specific treatment is urgent (see on this label).
P321 Specific treatment (see on this label).
P330 Rinse mouth.
P331 Do NOT induce vomiting.
P332 If skin irritation occurs
P333 If skin irritation or rash occurs
P334 Immerse in cold water [or apply wet bandages].
P335 Brush loose particles from skin.
P336 Thaw frozen body parts with lukewarm water. Do not rub the affected areas.
P337 If eye irritation persists:
P338 Remove contact lenses, if possible. Keep rinsing.
P340 Remove person to fresh air and keep comfortable for breathing.
P342 With respiratory symptoms:
P351 Rinse cautiously with water for several minutes.
P352 Wash with plenty of water/….
P353 Rinse skin with water [or shower].
P360 Rinse contaminated clothing and skin immediately with plenty of water before removing clothing.
P361 Take off immediately all contaminated clothing.
P362 Take off contaminated clothing and wash before reuse.
P363 Wash contaminated clothing before reuse.
P370 In case of fire:
P371 In case of major fire and large quantities:
P372 Explosion hazard.
P373 DO NOT fight fire when fire reaches explosives.
P375 Extinguish remotely due to explosion hazard.
P376 Stop leak if safe to do so.
P377 Leaking gas fire: Do not extinguish, unless leak can be stopped safely.
P378 Extinguish with 
P380 Evacuate.
P381 Eliminate all ignition sources in case of leakage.
P390 Collect spillage to avoid material damage.
P391 Clean up leak/spill.
P301 + P310 IF SWALLOWED: Immediately call a POISON CENTER/doctor/….
P301 + P312 IF SWALLOWED: Call a POISON CENTER/doctor/… if you feel unwell.
P301 + P330 + P331 IF SWALLOWED: Rinse mouth. DO NOT induce vomiting.
P302 + P334 IF ON SKIN: Immerse in cold water/Wet bandage.
P302 + P352 IF ON SKIN: Wash with plenty of water/….
P303 + P361 + P353 IF ON SKIN (or hair): Take off immediately all contaminated clothing. Rinse skin with water [or shower].
P304 + P340 IF INHALED: Remove person to fresh air and keep comfortable for breathing.
P305 + P351 + P338 IF IN EYES: Rinse cautiously with water for several minutes. remove contact lenses, if possible; keep rinsing.
P306 + P360 IF ON CLOTHING: Rinse contaminated clothing and skin immediately with plenty of water before removing clothing.
P308 + P313 IF exposed or concerned: Get medical advice/attention.
P332 + P313 If skin irritation occurs: Get medical advice/attention.
P333 + P313 If skin irritation or rash occurs: Get medical advice/attention.
P337 + P313 If eye irritation persists: Get medical advice/attention.
P342 + P311 If experiencing respiratory symptoms: Call a POISON CENTER/doctor/….
P370 + P376 In case of fire: Stop leak if safe to do so.
P370 + P378 In case of fire: Use … to extinguish
P370 + P380 + P375 In case of fire: evacuate. Extinguish remotely because of the risk of explosion.
P371 + P380 + P375 In case of major fire and large quantities: evacuate. Extinguish remotely because of the risk of explosion.
P401 Store in accordance with….
P402 Store in a dry place.
P403 Store in a well-ventilated place.
P404 Keep container tightly closed.
P405 Store locked up.
P406 Store in corrosion resistant/… container with a corrosion resistant inner liner.
P407 Leave space between stacks or pallets.
P410 Protect from sunlight.
P411 Store at a maximum of … °C/…°F.
P412 Do not expose to temperatures exceeding 50°C/122°F.
P413 Store bulk material, if more than … kg/… lbs, at temperatures not exceeding … °C.
P420 Store separately.
P402 + P404 Store in a dry place. Store in closed packaging.
P403 + P233 Store in a well-ventilated place. Keep container tightly closed.
P403 + P235 Store in a well-ventilated place. Keep cool.
P410 + P403 Protect from sunlight. Store in a well-ventilated place.
P410 + P412 Protect from sunlight. Do not expose to temperatures above 50°C/122°F.
P501 Dispose of contents/container to